FAQs

 

Can all of the memorials be personalized?

Many, but not all, of the memorials can be personalized. Memorials that can be personalized have text fields on the product page to receive your personalized message. While non-personalized memorials cannot accommodate your personalized message, they do provide a touching, common-felt sentiment. They are also usually less expensive and are able to ship sooner.

 

How much does personalization cost?

Personalization is free. It is included in the cost of your memorial. You do not pay any extra.

 

Can I see a “mock-up” to see what my stone will look like before submitting my order?

Due to the cost and time involved, unfortunately, “mock-ups” are not possible. However, please rest assured knowing our skilled artisan engravers have years and years of experience in preparing wonderful memorials that capture that special sentiment. Nonetheless, if you have a question or concern regarding your personalizaton or memorial, please don’t hesitate to contact us. Please provide us with your question/concern and the SKU number of the memorial you are considering.

 

Will you correct misspellings or capitalization errors in my inscription?

Count on your inscription will be inscribed exactly as you submitted it. On occasion, we may contact a customer to confirm an inscription. However, understandably, we cannot know the intentions or sentiment that is desired to be conveyed. Therefore, please review and confirm your inscription, being mindful of capitalization, spelling and punctuation before submitting your order.

 

How will my inscription appear on the memorial?

Inscriptions will be centered, providing an artful presentation of your personalization. The layout of inscriptions utilizing fewer than the maximum number of lines, and/or characters per line, will be adjusted accordingly.

If you have selected a custom image for your stone, the position/location of the custom image and your inscription may appear differently on your stone than that of the example stone pictured. Depending upon the orientation of the custom image selected and the arrangement and length of your inscription, it may be necessary for the engraver to alter the layout to achieve an aesthetically-pleasing appearance.

 

My inscription won’t fit in the designated space. What can be done?

First of all, try re-wording the inscription but still capturing the desired sentiment. Depending upon the memorial and the length of the desired inscription, it may be possible to make an accommodation of a character or two. Unfortunately, adding additional lines is not possible. If you have a question/concern, please contact us with desired inscription and the SKU number of the memorial you are considering.

 

Will my memorial be of the exact size, shape and color as shown on the website?

Cast stones are very uniform. However, natural stones, such as river rocks, granite, dolomite and flagstone, vary in shape and coloration from the example images. No two natural stones are the same, adding to their unique beauty.

 

How much does shipping cost?

We offer FREE SHIPPING on all orders. There is no additional cost to you for shipping or handling. (However, a shipping charge may be imposed for undeliverable or returned orders.)

 

How long will it take my order to arrive?

Delivery time will vary depending upon the item. However, in general, orders are delivered in 2 to 4 weeks. Understandably, personalized items take longer. We try to provide a realistic delivery timeframe on the specific product page. When your order is shipped, we will email you the expected delivery date and tracking information supplied by the shipping carrier.

 

Where do you ship?

At the current time, we ship only within the contiguous 48 United States. Unfortunately, we do not ship to Alaska or Hawaii.

 

Can I return the memorial if I do not like it?

Understandably, returns are not permitted for personalized items. We have years of experience in providing wonderful memorials that capture that special sentiment. We are confident that you will be pleased with your memorial.

 

What forms of payment do you accept?

We accept all major credit cards (Discover, MasterCard, Visa and American Express), as well as PayPal.